Resource Sharing Alliance
Support Site
We are a non-profit organization and consortium of libraries in central and west central Illinois that share a common library automation system. We facilitate sharing of materials among member libraries providing access to materials from almost 200 different library branches.
RSAcat Mobile App Is Back Online
The RSAcat Mobile App is back online for both Android and iOS. Complete functionality including search, holds, bill pay, and viewing accounts on the mobile app on Android and iOS has been restored. If patrons uninstalled the app, they will have to reinstall it to...
RSAcat Mobile App Outage (resolved)
27 February 2024: The most recent update about the mobile app service may be found in the news post entitled, "RSAcat Mobile App Is Back Online." Mobile App Currently Out of Service The RSAcat mobile app is currently down and we have been told by SirsiDynix (the...
Fixed in WorkFlows: “Database Error”
To: All staff The Bottom Line: You should no longer see a pop-up box that says, “Database error –unable to process request” if you are discharging an item from WorkFlows or scanning it into the Check Item Status wizard. Please reach out to the RSA Help Desk if you...
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Quick Links
Don’t see what you need below? Check the navigation menu at the top.
Website Overview
Choose a section below to get oriented to the site.
Learn
Documentation
We included everything you need to know to be a responsible RSA member within the RSA Handbooks and pages sorted By Topic. Find them in the top menu of any part of the website. To see every document at a glance, use the Documentation Index, located under Handbooks.
Videos
Video tutorials are available on RSA’s YouTube page. Find it at the top right of every page and in the site’s footer at the bottom of every page.
We are in the process of adding more video links alongside relevant content in March 2024.
Training
RSA offers regular training for members. Please find these opportunities on Library Learning (L2) and see what kind of ongoing training sessions are available at the top menu under Events > Training.
Connect
Email Updates
If you haven’t signed up for email updates yet, please sign up to get our Listserv emails. These updates will alert you to system outages, training opportunities, and other RSA developments.
Help Desk
You can email to get in contact directly with RSA staff. Or, hover over Get in Touch on the main menu to start a new Report Request, or open a new Help Desk Ticket on any issue you’re having.
Other Requests
Engage
Site Visits
If you are new or in need a refresher on any RSA topic, a site visit is a great way to meet with our staff. Sign up for a virtual site visit under Get in Touch in the top menu of the site.
Discuss
Various networking groups and email lists can help you connect and chat with other member libraries. For more info about these, see the Events tab in the menu. Sign up for emails to hear about events and plan your schedule around them.
Meetings
Also on the Events tab, you can access upcoming meetings of key RSA groups. Find out how these governance groups function within RSA, find more info under About > Governance Groups.
Within the links section of the homepage, find a shortcut to RSA L2 Events on the RAILS Library Learning calendar.
