Before you begin
Please use the Contents on the left side of the screen to navigate to a particular section on this page.
Still can’t find what you’re looking for? Use the magnifying glass in the upper right corner to search the site.
Helpful Guides and Cheat Sheets
Looking for where to find basic WorkFlows How To’s and instructions? The Circulation and Cataloging Handbooks are like organized indexes that give an overview of each topic at a glance.
The Difference between RSA and RAILS
RSA is a distinct and separate organization from RAILS.
RAILS is the entity that handles delivery. RSA receives all kinds of support from RAILS, our staff members internal HR and IT infrastructure is supported by RAILS. We even currently still share a building with RAILS at the East Peoria logistics hub.
More info about our partner, RAILS delivery
Holds and ILL
Interlibrary Loan, Union List Holds, and Other Resource Sharing
Reciprocal Patron Deletion Form and Procedure
Special Locations (Reshelving and No-Transit)
Reciprocity
This policy discusses reciprocity within RSA.
More info about Reciprocity on the Holds page under Policies
RSA Provided Gmail Addresses
If you need to find an individual library’s Gmail address, look in the far right column on the RSA Membership List located on the RSA Membership List page. Remember to add @gmail.com to that address.
Please remember, these are the accounts where all your Symphony system notifications and reports will be sent to. You’ll need to check this email at least daily for picklists, notifications and more. We also send copies of all RSA listserv traffic to this account so ensure you have an archive of these emails.
These are RSA controlled and owned email accounts. Please don’t change the password without informing RSA staff so we can note the new one in our records. We occasionally log into this account during troubleshooting procedures or to answer questions you may have asked us that require us to see what reports you received.
Contains information concerning library Gmail accounts created by RSA for each RSA member library.
Other Products outside of RSA
Try the Topic: Other Products page
Cataloging
How to Catalog in WorkFlows (Cataloging Handbook)
For more info beyond these topics, see the Cataloging Handbook.
Policies
Cataloging Policies (link to this section of the handbook)
Other RSA Policies are located in the following topic pages
Printed Documents Including Patron PII
WorkFlows Setup and Configuration
WorkFlows – Setup and Configuration, Receipts, Backup and Restore page
