RSA will be cutting over from the RSA issued Gmail addresses to RSA provided IONOS email addresses between April 28 and April 30, 2025

The Bottom Line

Between April 28 and April 30 RSA staff will be updating Symphony and WorkFlows for each member library to replace the RSA issued Gmail address with a new RSA issued IONOS email address. The new IONOS emails follow the format of your 10 digit system code followed by @members.librariesofrsa.org (i.e.  and ).

During these three days, staff should check both the RSA issued Gmail AND the RSA issued IONOS emails for picklists and other system reports. 

No later than May 1st, all system generated notices and BCA RSA-wide end of month reports will be delivered to the IONOS emails.  All the reports listed on this RSA Support Site page in the BCA Generated and Workflows Reports will be sent to your new IONOS email address: https://support.librariesofrsa.org/project/system-gen-reports/.

Other subscribed BCA reports and various other random things will continue to be send to your RSA provided Gmail account.  If you would like us to redirect these emails to your IONOS email addresses,  please FORWARD each email you’d like us to transfer to the RSA Help Desk ().  This will allow RSA staff to track down the source of the email and work to modify the email address.  We have literally thousands of emails leaving BCA alone, all of which require individual attention to redirect.

If you’d like to continue to use the RSA provided Gmail account after 1 May, please contact RSA staff to help you update the account recovery information in Gmail so that you can recover your access locally.  Changes being made by Google will soon remove our ability to provide this assistance.

PLEASE remember that the IONOS emails are for RSA INTERNAL USE ONLY.  That can be from RSA to you, or from you to RSA, or between RSA member libraries.  Do not give these email addresses to your patrons, vendors, or sign up for services using these emails.  By keeping these emails for RSA business only, we can keep the traffic levels lower which will make it easier to spot important things.  Thank you.

You can continue to use any email you’d like to contact RSA. the RSA Help Desk, or other RSA members.  We’ll respond to anything.

Background

For the period of April 28 to April 30 you will have to check both emails for picklists and other system reports, as we anticipate it will take a little while to update the system users. Effective May 1st your picklists and system reports will only be sent to the new RSA IONOS address.

Recently it has become harder for RSA staff to help support the RSA Gmail addresses provided to member libraries. By the end of 2025, due to changes in security protocols at Google, we expect it to become impossible for us to help staff at member libraries accesss their Gmail accounts if they have login problems. Google will be ceasing the use of texted codes by the end of the year.

Because RSA continues to require that each library has a single, stable email address for system reports and picklists to be sent to, we decided to obtain new addresses from a company called IONOS. We have already given you details of the new email address and password either in person at RSA Day or through RAILS Delivery. Once you log in, you may change the password to something other than the one provided. If you ever need to have the password reset email the RSA Help Desk at and we will reset it to the original password we gave you.

Although we will be updating approximately 400 system accounts, it is important to note that we will not be updating individual BCA accounts or other WorkFlows accounts which may be sending emails to the Gmail addresses. You should continue to log into the Gmail address to check and see what you may be receiving there. If you would like specific reports to be redirected to another email address, please email the Help Desk at .

A guide to managing the new RSA IONOS email addresses can be found here: https://support.librariesofrsa.org/about/emails/#Managing_your_RSA_IONOS_Email_Account_Guide.

When logging into your new RSA IONOS email, you will see that we have preloaded the address book with the email addresses of all RSA’s member libraries as well as the Help Desk. We hope you find this a useful resource.

The Gmail accounts are now yours to use, or not,  as you see fit. A guide on how to update them with some recommendations can be found here: https://support.librariesofrsa.org/about/emails/#Updating_your_RSA_Gmail_Account_Guide.

The RSA IONOS email addresses have all been subscribed to some our email forums. They have all been subscribed to our Announcements Forum, either the Public, Academic Special OR the School Forum, and the appropriate regional forum. We won’t unsubscribe the Google address from any forum without specific instructions from you because we don’t want you to miss out on emails. If you would like to copy over forum subscriptions from the Gmail address to the new IONOS address email the Help Desk at and ask us to do that. You can subscribe to other forums by using this form: https://form.jotform.com/RSAnfp/rsa-email-groups.

Please contact the RSA Help Desk at if you have any questions.