There is no policy or procedure for this topic.
Standard
WorkFlows Notices
The WorkFlows Notices standard outlines the timing behind courtesy, overdue, and bill notices. The timing recommendation is different depending on whether the RSA library is fine free and whether items go into LOST status at 20 versus 30+ days past due.
Download the Workflows Notices standard
Cheat Sheets and Guides
WorkFlows Notices Guide
WorkFlows is capable of generating several types of notices for library patrons. These notices can be automatically sent via email to patrons with email addresses on their account or can be printed and mailed to library patrons.
RSA recommends that libraries make use of this function to communicate important
account information to their patrons. The following are the most commonly used types of notices: Courtesy Notices, Overdue Notices, and Bill Notices. April 2022.
Download the WorkFlows Notices guide
Patron Expiration Notice
In this document, you can review examples of what goes out when an RSA Patron Expiration Notice is generated.
Download the Patron Expiration Notice
Printing Notices in WorkFlows Using WordPad
Instructions on how to access and print the notices that WorkFlows generates daily in the Reports Module. June 2024.
Download the Printing Notices in WorkFlows Using WordPad guide
Printing WorkFlows Notices in Word (Billing and Overdues)
These instructions are for using Word to print notices. Especially when there are many notices, or
individual notices are long, formatting is necessary before printing. December 2023.