Personally Identifiable Information – PII

Policy

Printed Documents Including Patron PII

The policy for how libraries should handle printed documents which include patron PII. Includes standards for information that should be included on Workflows printed receipts. Approved September 1, 2021.

Download the Printed Documents Including Patron PII policy

Personally Identifiable Information (PII) Protection Agreements

BCA PII Library Agreement

Libraries wishing Advanced Reports access or PII Reports access are required to sign this BCA PII Library Agreement.  This agreement much be completed and returned to RSA to grant advanced access.  Please note that for advanced access, the library will be required to notify RSA whenever a staff member leaves the employment of the that library, ideally the same day.  RSA staff MUST remove access to all former library employees immediately to protect our patrons.  One agreement per library covers any staff member wishing Advanced access or delivery of scheduled reports showing PII information.

Download the BCA PII Library Agreement

BCA PII Staff User Agreement

Library staff members must sign and return this agreement prior to being upgraded and trained for Advanced Reports and PII access.  This agreement is per employee and is in addition to the one library level agreement signed by the staff member’s library.  In general, only one or two employees from any library may need this level of access.

Download the BCA PII User Agreement

Contact

Hours

Call
866-940-4083

Email

Address
715 Sabrina Drive
East Peoria, IL 61611

Fax
630-734-5051

Monday - Friday | 8am - 5pm

 

Critical After Hours Support
309-369-6422
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