Other RSA Request Forms

This is a list of contact forms that RSA libraries might find helpful when getting in touch with RSA.

Add or Remove a Staff Account

If a library staff member leaves the library and had a personalized login to WorkFlows or BlueCloud Analytics, please let us know so we can remove their accounts. 

If a library adds a new staff member that needs a personalized login to WorkFlows or BlueCloud Analytics, please us know so we can create an account for them.

Add or Remove a Staff Account

Change Contact Primary Email Account

RSA’s help desk has an email account associated with your user account. That is the email the help desk will use to send automated responses. By default, that email address is the one used to log into L2.

Use this form to tell RSA what email address you want to use as the primary contact for you.

Change Contact Primary Email Account

Change Your Library’s Hours, Contact Info, Address and More Form

Please note: only fill out fields with new information!

Change Your Library’s Hours, Contact Info, Address and More Form

Closure Dates 2025

If there are branches in your library, please submit a separate form for each location.

Closure Dates 2025

Open a New Case in the RSA Help Desk Form

Issues, config requests, questions, comments, and more are welcome!

Open a New Case in the RSA Help Desk Form

Purge Patron Form

This form includes questions about what the max fee to waive will be, whether to include lost bills, if you want the total amount of the bill waived, if you want a list of the patrons purged and if you want to exclude any profiles. The standard criteria considers all profiles with no activity for 3 years and with no bills.

Fill out the Purge Patron Form here

Request an In-Person or Virtual Site Visit with Member Services or Cataloging Form

Member services visits performed by Patty, Sara, or Tony.

Cataloging visits are conducted by Jennifer, Erin, and Lisa.

Request an In-Person or Virtual Site Visit with Member Services or Cataloging Form

RSA Site Visit Evaluation Form

Please share your feedback about your recent visit with RSA Member Services. This may include Site Visits (virtual and in-person), New Director Visits, New Manager Visits, and more.

RSA Site Visit Evaluation Form

RSA Training Course or Workshop Evaluation Form

Please share your feedback about the training session or workshop you recently attended.

Your responses will remain anonymous unless you provide your contact information at the end of this evaluation.

RSA Training Course or Workshop Evaluation Form