Policy
Please refer to Holds Policy for information regarding items lost In-Transit
Receipt of Damaged Material
This policy discusses the appropriate resolution and documentation of items that have been damaged, either by patrons or in-transit. This policy was approved by the RSA NFP Users Group on November 7, 2019.
Download the Receipt of Damaged Material policy
Cheat Sheets and Guides
Adding a Note About Item Damage
Instructions on using the Right Click functions in Workflows to add or edit a CIRCNOTE. January 2020.
Download the Adding a Note about Item Damage cheat sheet
Mark Item Missing Wizard
When an item can not be located on the shelf or in the location WorkFlows thinks it should be, a library can mark it Missing. This status will keep holds from being placed on that item. October 2023.
Download the Mark Item Missing Wizard guide
Mark Item Lost Wizard
Use the Mark Item Lost Wizard when a patron loses an item or an item is damaged and must be replaced and needs an immediately bill. This wizard is not part of the overdue notices and billing cycle. If your library does not own the lost or damaged item, you must send the replacement cost to the owning library. March 2024.
Download the Mark Item Lost Wizard guide
Processing Found LOSTTRANS Items
If a LOSTTRANS item is found on your shelf, please process it following this quick cheat sheet. March 2018.
Download the Processing Found LOSTTRANS Items cheat sheet
Video: Adding a Bill and Bill Note Before Removing a Lost Item from the RSA Database
When you want to check an item out to discard but make a bill that notes the item on a patron’s account, use the LOST-NO-ID bill reason. This video shows the order of steps to create this bill, discharge the item after copying the original item number and title into notes, and then finally checking the lost item out to discard.
View Adding a Bill and Bill Note Before Removing a Lost Item from the RSA Database Video – 1:25 minutes 
Adding a Bill and Bill Note Before Removing a Lost Item from the RSA Database
Instructions on how to use the bill reason LOST-NO-ID to create a bill for a lost item that includes the title and item ID. Once the bill is created, the item can be discharged and deleted from WorkFlows. August 2024.
Download the Adding a Bill and Bill Note Before Removing a Lost Item from the RSA Database guide