This was formerly called Reciprocal Patron Deletion.
Duplicate User Deletion Form and Guide
Form
When a library registers a user for a library card, they should be checking all other libraries to see if that patron has a card anywhere else. It is RSA policy that in most cases users should only have one card.
The Duplicate User Deletion form was created to help new patron libraries send the important information to the patron’s original home library so the duplicate card can be deleted from the system. This form can be printed and mailed to the home library. It can alternatively be emailed to the home library, see the New Email section below. September 2025.
Guide
Instructions on how to use the Duplicate Patron Deletion Form. Includes information on Usercat 11.
September 2025.
Download the Duplicate User Deletion Form guide
New Email
This link will generate an email which you should then address to the former library’s IONOS account. The link may not work unless you have chosen a default Email app on your computer. In that case, just copy the text below in the section “Text to copy” into a new email and add details before sending.
Duplicate deletion form – New Email
Patron’s former library’s 10-digit System Code is found in the Membership List left-most column, then add @members.librariesofrsa.org
RSA Provided Email Addresses page section
Text to copy
Subject
RECIPROCAL PATRON DELETION
Body
Here is the info you need to remove this patron who registered a new card at our library.
To library:
From library:
Name of patron:
Patron ID:
Previous card collected? Yes / No
Notes: