Support Hours
8:00 am – 5:00 pm | Monday – Friday
Phone 866-940-4083
or 309-315-9123
Whenever your library is open and if you can’t connect to Workflows, checkout items, or the system is down outside of regular hours, please use one of the two numbers above. RSA no longer keeps a separate phone number for Out of Hours support.
Holidays
2026
- New Year’s Day – Thursday, January 1st
- Memorial Day – Monday, May 25th
- Independence Day – Friday, July 3rd
- Labor Day – Monday, September 7th
- Thanksgiving – Thursday, November 26th
- Day after Thanksgiving – Friday, November 27th
- Christmas Eve – Thursday, December 24th
- Christmas Day – Friday, December 25th
- New Year’s Eve – Thursday, December 31st