Support Hours 8:00 am - 5:00 pm | Monday - Friday Email or Call 866-940-4083 Support After Hours Whenever your library is open and if you can’t connect to Workflows, checkout items, or the system is down outside of regular hours, please call the After...
Support
Support
Please Bug Us! Cataloging Edition
The Bottom Line Curious how the Cataloging Department at RSA can help you? Check out our cataloging focused Bug Us card! Also, be on the lookout for October’s Bug Us card, plus RSA sticky notes, sent via RAILS delivery. Background Hello!Resource Sharing...
Welcome back, School library staff!
Are you new to your school, or new to the library? Have you not heard of the Resource Sharing Alliance (RSA)? Do you need help checking out, placing holds, or cataloging materials? Are you having trouble logging into Workflows? Do you not know what Workflows is? Would...
RSAcat Mobile App Is Back Online
The RSAcat Mobile App is back online for both Android and iOS. Complete functionality including search, holds, bill pay, and viewing accounts on the mobile app on Android and iOS has been restored. If patrons uninstalled the app, they will have to reinstall it to...
Fixed in WorkFlows: “Database Error”
To: All staff The Bottom Line: You should no longer see a pop-up box that says, “Database error –unable to process request” if you are discharging an item from WorkFlows or scanning it into the Check Item Status wizard. Please reach out to the RSA Help Desk if you...
RSAcat Update Sunday Evening will Include Downtime
Audience: Everybody Action: Information Only The Bottom Line: SirsiDynix will be installing the latest version of their software on RSAcat this Sunday, Oct 22nd, starting around 8 PM. The upgrade is expected to take 4 to 6 hours to complete. After it is...
Boundless IP Address Changes – Information Only
To: All RSA Libraries Action: Information Only The Bottom Line: Baker & Taylor sent an email to all Boundless libraries about IP address changes. RSA made the changes in our firewall. Libraries DO NOT need to make any changes for Boundless to authenticate....
Update your local RSA codes list
Subject: Updated RSA Library Delivery Codes list - 22 Sep 2023 To: Member library staff who process items for delivery The Bottom Line: We have updated the RSA Library Delivery Codes list with a couple additional bits of information. You can always see the most...
New Domain for Support Site
We're happy to share that as of this week, this support website is live at the following domain! support.librariesofrsa.org There are a few more steps involved to getting the site into more of our member's hands. However, if you are reading this you are among some of...
Welcome to the New RSA Support Website
Here's an overview of what to expect from our new support site. Read on for a description of how to use the site and how it is organized. Layouts of Pages You will notice a table of contents on the left side of many pages throughout the site. This can be used to...
Site Visits and Virtual Visits
Virtual Visits with RSA Member Services or Cataloging Staff To request a visit, find the form within the Get In Touch section of this website's main menu or the link below. Give us some details on what topics you'd like to cover and we will reach out to schedule your...
Setup and Config
Parameters
By Topic
Cataloging Circulation Monthly Statistics Parameters Reports Setup & Configuration Support for Other Products